Faq

Instead of a traditional large upfront security deposit, Park Place Apartments uses a security deposit alternative (SDA). The vendors we use for SDAs are The Guarantors and Rhino. These programs allow renters to pay less up front and save more at move in, avoid the headache of getting your deposit back, and choose how to spend your money today-not a year from now. When renters enroll with The Guarantors or Rhino, they protect their unit the way a traditional security deposit would. Renters are still responsible in the case of excessive damage or unpaid rent. We recommend that residents get quotes from both of our vendors and pick the plan that works best for them.

General Pet Policy

• A maximum of 2 pets are permitted on the property.
• Pets exceeding or will exceed 50 pounds during residency are not permitted without the Landlord’s prior written approval.
• Certain dog breeds are not permitted, including:
  • Pit Bulls, Staffordshire Terriers, Rottweilers, German Shepherds, Chow Chows, Doberman Pinschers, Akitas, Wolf-hybrids, and any mix containing one of these breeds, or any breed identified as vicious or dangerous by law or ordinance.
• A one-time non-refundable pet fee of $200 per pet and a pet rent of $25 per month per pet is required.
• All dogs will be swabbed and registered in our PooPrints DNA program.
• All animals on the property must be housebroken. Defecation inside the apartment unit will result in a lease violation.
• Livestock, birds of prey, reptiles, amphibians, and poisonous or exotic animals are prohibited.
• Aquariums are not permitted.
• All animals must be photographed by property management before approval.

Assistive Animals

Definition: Assistive animals, also referred to as Service & Support Animals, Service Animals, or emotional support animals, are not considered pets. These animals are allowed as reasonable accommodations to assist individuals with disabilities, following the guidelines set forth by the U.S. Department of Housing and Urban Development (HUD). For more details, please visit HUD Assistance Animals Guidelines.

• Assistive animals are exempt from pet fees, pet rent, and breed restrictions.
• Assistive animals require a recent letter (within the last 12 months) from a licensed medical professional prescribing the need for the animal. This letter will be validated through a third-party service, petscreening.com.
• We strictly adhere to HUD guidelines when considering accommodations for assistive animals.
• Service Animals are individually trained to perform tasks for individuals with disabilities, such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, alerting and protecting a person having a seizure, or performing other special tasks.
• Emotional support animals are also considered assistive animals and are allowed to reasonably accommodate a leaseholder or occupant with a documented need.

Current specials:

• 50% off of your 1^st month’s rent and 50% off administration fee

Current rental rates:

• Our rental rates vary depending on the floor level and may be adjusted daily based on current market rates. Our current rates are:
  • 3rd-floor rent is $1115
  • 2nd-floor rent is $1155
  • 1st-floor rent is $1195

Fees overview:

• One-time application fee of $50 per applicant if over the age of 18. Minors do not require an application fee.
• One-time administration of $150 but currently $75 with our current special
• A monthly amenity fee of $75 per month, which covers water, trash, pest control, and smart home
• Other utilities such as electricity and internet are the resident’s responsibility
• A full-sized smart LG washer-dryer combo unit may be rented for $60 per month
• If a resident has a pet, there is a one-time pet fee of $200 per pet, and pet rent is $25 per month per pet; more details can be found under our pet policy

Security Deposit Alternative costs (The Guarantors and Rhino):

• How much do your security deposit alternative policies typically cost? We use The Guarantors and Rhino to provide security deposit policies. These policies are underwritten by the respective vendors, and the cost will vary depending on several factors, but most residents see the cost typically between $500 and $700.

Move-in costs:

• Your move-in cost would be a combination of any one-time costs such as application fees, administrative fees, and pet fees and any prorated rent, prorated amenity fees, prorated washer-dryer fees, and prorated pet rent if applicable.

Does Park Place Apartments have a pool?

We do not have a pool. However, we are located down the street from Fairview Park with amenities like:

• The Splash - a neighborhood pool with slides and a children's pool area, details can be found at https://shermanparks.com/the-splash-pool/
• Pavilions
• Multiple soccer fields, football fields, baseball fields, tennis courts, sand volleyball courts, and playgrounds
• A two and half-mile walking trail - Details can be found at https://www.ci.sherman.tx.us/DocumentView.aspx?DID=81
• Pickleball courts

Pet Relief Area:

We have a pet relief area, which is the only location where pets are authorized to relieve themselves. Residents must pick up after their pets. The community provides pet waste bags for easy clean up after your pets.

Washer and Dryer connections:

Our units do have washer and dryer connections but no dryer vent, and there isn't room for both a full-sized washer and dryer. Many newer communities like Park Place are being built specifically for washer/dryer combos in order to save space and be more efficient. The units we rent are new LG smart washer-dryer combos. Residents can rent one of our washer-dryer combo units for $60 per month.

Maintenance Request Types:

Standard maintenance requests can be submitted by emailing us at info@parkplacesherman.com or calling us. Examples include a loose door handle, a malfunctioning light or fan, a leaky faucet, and an appliance not working.

Emergency maintenance requests should be called into our maintenance team immediately so we can work as quickly as possible to resolve them. Examples of emergency requests would include a water leak that the resident cannot turn off or other issues that could potentially damage the property. Another example of an emergency maintenance request would be an air conditioner malfunction when it is hotter than 90 degrees Fahrenheit outside in Sherman, TX and troubleshooting steps have been completed.

Troubleshooting Tips:

Electric device or appliance not working: If an electric-powered device, such as a kitchen appliance, is malfunctioning, you should always check to see if the circuit breaker has tripped. If you look in the circuit breaker box behind their front door, you can see if one of the breakers is in the off position, which will typically be the opposite position the other breakers are in. First, flip the breaker back on before sending a maintenance request.

Air conditioner not cooling: Ensure your thermostat has power and is in the cool setting below the current room temperature. Determine if air is blowing out of a vent. If air is blowing, but it is not cold, check to ensure your filter is clean. If your filter is not clean, replace it, and turn the air conditioner off to give it time to unfreeze. You can also look at the copper line on the condenser unit outside to see if it is frozen. If the line is frozen, you must replace your filter and let it thaw before turning the air conditioner back on. If the issue persists after you have followed these steps, please report the issue to our maintenance team.